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Frequently Asked Questions

Please read below for mostly asked about topics. If you don’t find what you’re looking for, contact us and we will assist you in the right direction.
Printable Instructions:
Dining Set Assembly | Care & Cleaning Guide | Inspection Instructions | Privacy | Website Security | Warranty | Stainless Steel Care Guide

Can I order by phone?

Yes, you sure can. Call us at 503-894-3454. We're available from 7:30 a.m. to 5 p.m. PST, Monday through Friday. If you’re a designer or a business, please contact our business team to place your order.

What are your shipping costs?

Shipping is free on all orders over $199.

Do you offer price matching?

We offer a Price Match option on almost any product from other websites. In order to qualify for a price match consideration, the following conditions and rules must be met. (Please read price match conditions and rules)

How long does it take for an order to ship?

We usually ship within 7-14 business days of receiving cleared payment. We must ship to the address specified in your payment. Please be sure to use the right address. Please provide your daytime phone number for the freight company. Standard shipping via common carrier is included in the quoted price. Signature is required for curbside delivery.

What states to you ship to? Do you ship to Hawaii?

Currently we only ship to addresses within the contiguous 49 states of the US. If you live outside the continental United States (i.e. Canada or Alaska) but have a stateside address, we can arrange to ship your order there.

What is your lead time?

If you ordered item is in stock and your credit card information matches the information, lead time is 2 to 3 weeks. Special orders can take 6 to 10 weeks.

What should I expect during delivery?

Delivery is curbside delivery. If you require white glove service, be sure to select during delivery option when you place your order. We do our part to make sure your order is shipped and delivered with care by professional carrier services. We ask you, the customer, to do your part in making sure your order is received in the best condition.

Damaged or defective furniture sets qualify for a refund only if you refuse the items at the time of delivery. So, please remember to inspect the package thoroughly before signing the delivery receipt.

What does it mean when item is back ordered?

If your order has back ordered items, we will wait to ship your item until all the items are in stock. The shipping charge included in your order is for one shipment only. If you prefer to have multiple shipments, additional shipping charges will be applied.

For dining set, minor assembly is required. Do you have instructions?

All of our sets come assembled. Minor assembly is required for dining tables which you’ll find printable instructions here

Do you accept returns?

We want you to be happy with your order. If you are not satisfied with your order you may return it within 14 days of your receipt of merchandise for a refund of the purchase price minus shipping fees. We do, however, require that you pay to ship the item back to us, and any shipping fees originally paid on your order are non-refundable.

Here are the exceptions and clarifications for returns:

  • Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts.
  • We cannot accept returns on products that have been customized (color, finish, dimensions, upholstery, etc.).
  • All returns and exchanges are subject to our Terms of Use.
Please contact us in order to receive complete instructions on returning goods. Once we receive your return, please allow 1-2 weeks for processing.

How about exchanges?

We do not accept exchanges, but you can exchange an item by returning it to us and placing a new order for the item(s) that you would like in place of the original order.

What if I’m interested in ordering for my business?

We would be happy to discuss trade, contract and wholesale programs with you. Please contact marketing@ohanadepot.com with your questions or orders.

How do I care for wicker furniture? How do I clean it?

Wicker furniture can be simply hosed off and allowed to dry. Use mild liquid soap for washing and rinse. Water repellent cushions covers can be washed by hand or machine and air dried. (Please click here for Clean & Care guide)

What do I do in winter with the product?

Our wicker furniture is all-weather and rust proof. To make them last even longer, we recommend covering it up with a patio cover during winter or severe weather conditions.

What kinds of materials are used in the product?

Frames are constructed of powder coated aluminum know for being sturdy, yet light weight. All-weather wicker is made of polyethylene fiber and carefully woven by hand. For specific details, please contact our customer service.

How do I care for the cushions?

Cushion covers un-zip for easy cleaning. Please wash by hand or machine wash in cold water. Do not use dryer, but allow them to air-dry. Cushion foams can be rinsed and set to dry in sun. Placing it on the side and leaning them against a wall speeds up drying. PLEASE SEE OUR CARE & CLEANING INSTRUCTIONS HERE

Can I paint the wicker?

No, we do not recommend painting the wicker. Wicker can be ordered in different colors as special orders. Please contact our customer service for more details.

What is your warranty?

From the date of purchase, we offer 3 years warranty for the structural framing of the furniture and 1 year for cushions and accent finish of metal components. (Please read full warranty details)